Refund policy

RETURNS

How do I return an item purchased through this site?

For any products purchased we offer a 14-day return guarantee for items purchased through this site. If you would like to return your order please reach out to our customer service team via our Contact Us page. 
Our Customer service team will provide details to return the item with the product labels and in the original packaging.

The product must be unworn and in resalable condition in order for a refund to be processed. If you paid for an upgraded delivery service we will only refund this if the incorrect items were delivered or the items are faulty.

Can I exchange an item for a different size?

We cannot process exchanges. If you would like to return your order for a different size please follow the return instructions to obtain a refund and then place a new order on our website for the preferred size.

How do I return an item purchased from another retailer?

If you bought your OPRO item from a retailer or other website, then please contact them directly to discuss your return request.

How do I exercise my cancel my order?

In order to cancel your order, please: